Dropora supplies businesses, so this policy describes how returns work between Dropora and you, the reseller. You remain responsible for your own returns policy with your customers.
Damaged, faulty or incorrect items
Tell us as soon as possible if an item arrives damaged, faulty or different from what was ordered. Send the order number, a description of the problem and photographs through the Support section of your dashboard.
Unwanted items
Contact us before sending anything back. Returns of unwanted items are accepted only with prior agreement, and items must be unused and in their original packaging.
Refunds and credits
Approved refunds are returned to your Dropora wallet or to the original payment method. Wallet credits appear in your transaction history straight away.
Return address
Please do not return items to the address on a parcel label. We will confirm the correct return address when the return is authorised.